Connected How To: Delete / Remove Single Or Multiple Accounts

If you wish to remove an account from connected, follow the procedure below

1. Log into the Support Centre (https://pcbackup.cloudrecover.com.au or our legacy system https://support.pcbackup.net.au/supportcenter/Default.asp)
2. Expand Report Templates, then click on Account List, Take note of the report output name then click on Run Report
3. Expand Reports and click on the report created in Step 2
4. Click on Select Accounts and select the accounts you wish to remove by putting a checkbox next to their name (by default all accounts are selected), Then Click on Create Group
5. Click on Group, The select Change Status, Select the Cancelled Radio Button and enter a justification for the cancellation.
6. Click on Change Status Now

The Accounts have now been removed.